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Got questions on orders, products, or need advice? We're here to make your Rare Klub experience extraordinary!

Reach out to us at care@rareklub.com. We love hearing from you!

Feel free to use this form to contact our Customer Care team. Include as much information about your issue as you can! We will get back to you as soon as possible!

Reg Office: SOULFULSWAY (OPC) PRIVATE LIMITED, 432, 2ND CROSS, 11TH MAIN INDIRANAGAR, INDIRANAGAR, BANGALORE, INDIA - 560038

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About Rare Klub Bags

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How are Rare Klub bags made?

Rare Klub bags are meticulously crafted from premium materials to ensure durability, functionality, and style. Each bag undergoes a detailed design process, followed by high-quality manufacturing techniques that include precise stitching and assembly. Our commitment to excellence ensures that every Rare Klub bag is not just an accessory, but a statement of sophistication and practicality.

What is your commitment to sustainability?

At Rare Klub, we are dedicated to sustainable practices throughout our production process. We source eco-friendly materials and implement manufacturing methods that minimize environmental impact. Our goal is to create high-quality bags that are not only stylish and functional but also kind to the planet.

Are Rare Klub bags vegan?

While we strive to use eco-friendly materials, not all Rare Klub bags are vegan. We use genuine leather in many of our designs to ensure durability and a luxurious feel. However, we are exploring the possibility of offering vegan-friendly options in the future to cater to a wider audience.

What materials are used in Rare Klub bags?

Rare Klub bags are crafted from premium materials such as high-density, water-resistant canvas and durable Oxford textiles. These materials ensure the longevity and comfort of our bags, making them perfect for daily use, travel, and outdoor adventures.

How do I care for my Rare Klub bag?

To maintain the pristine condition of your Rare Klub bag, simply wipe it down with a soft, damp cloth. For tougher stains, use mild soap and water. Avoid harsh chemicals or abrasive materials that could damage the fabric. Store your bag in a cool, dry place when not in use to prolong its lifespan.

Can I personalize my Rare Klub bag?

No, we currently do not offer personalization for our bags. We believe in a minimalist design philosophy that emphasizes timeless elegance and universal appeal. However, we may explore personalization options in the future to offer our customers more customization choices.

Where do you ship?

We ship worldwide, covering regions including the USA, Canada, Australia, the UK, Europe, and more. Please refer to our Shipping Terms page for detailed information on shipping destinations.

How much does shipping cost?

We offer free shipping on all orders over USD $59. For orders less than $59, the standard shipping fee is USD $10 for the US, Canada, Australia, the UK, and Europe. For expedited delivery options, please contact us.

When will I receive my order?

Orders typically take 2-4 days for preparation and 6-12 days for delivery, depending on your location. You will receive a tracking number via text/email once your order is picked up by our delivery partners, allowing you to monitor its progress.

What is your return policy?

We offer a no-questions-asked return policy within 4 days of delivery if you’re not satisfied with your purchase. The product must be in its original condition and packaging.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at care@rareklub.com with your order details. We will provide you with instructions on how to proceed.

Do Rare Klub bags come with a warranty?

Yes, Rare Klub bags come with a one-year warranty where specified. This warranty covers any defects in materials and workmanship.

How do I make a warranty claim?

To make a warranty claim, contact us at care@rareklub.com with your order details and a description of the issue. We will guide you through the process to ensure your claim is handled efficiently.

How can I get in contact with you?

You can reach us at care@rareklub.com for any inquiries or assistance. Our customer support team is here to help you with any questions or concerns.

How can I find out about new product launches?

Stay updated on new product launches and exclusive offers by subscribing to our newsletter on our website. You can also follow us on our social media channels for the latest news and updates.

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